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INSIGHTS / Reports

Customer Survey Results, May 2020

 31 Jul 2020 
Customer Survey Results, May 2020 Customer Survey Results, May 2020
Customer Survey Results, May 2020
INSIGHTS / Reports

Customer Survey Results, May 2020

 31 Jul 2020 

In our May 2020 Customer Survey, we gauged how these organisations were impacted by COVID-19, how they reacted and how well we supported them throughout the disruption.

As COVID-19 hit, we were in a position to fully mobilise and pivot with our customers to help them meet the immense new challenges they were facing. In our survey, 96% were satisfied or very satisfied with our ability to deliver remotely during the height of the pandemic. Looking forward, 83% could cite no areas for improvement in our partnership and relationship as the world enters a “new normal”.

Below is a summary of what our customers had to say about us. To find out how they dealt with the pandemic, what challenges it presented, and how they turned them into opportunities, then read the full report. The analysis is also supported by third party research from Gartner, Microsoft and more.

What were the biggest challenges in pivoting to C-19?

Text: Enabling remote working 75%, Deploying hardware for staff 57%, Provisioning technical connectivity 57%, Enabling collaboration 48%, Engaging staff 45%, Coordinating projects 43%, Improving comms processes 41%, Organising teams 39%, Ensuring security 36%, Finding cost savings 11%, Ensuring staff well-being 5%, Achieving work-life balance 5%, Embracing customer-centricity 2%, Adjusting strategy 2%, Increasing delivery velocity 2%, Returning to office safely 2%, Driving efficiencies 2%

What benefits will you take forward post C-19?

Text: Efficient remote working 63%, Better use of comms/collaboration tools 13%, Improved productivity 6%, Increased business focus 2%, More flexible working 2%, Increased security 2%, Acceleration of delivery 2%, Strengthened online channels 2%, Improved processes 2%, Increased quality 2%, Efficiencies through RPA 2%, Other 2%

What will your business prioritise post C-19?

Text: Customer-centric applications 55%, Test automation 52%, Tools for remote working 43%, Business continuity planning 41%, Strengthening security 39%, Enterprise agility 21%, Robotic process automation 18%, Upskilling staff 18%, On-demand services 16%, Application performance 9%, No change in priorities 19%, Other 7%

How do you rate Planit’s response and support through C-19?

Text: X-axis - Very Satisfied, Satisfied, Neutral, Not Satisfied, Very Dissatisfied; Y-axis - Planit’s shift to remote service delivery, Planit’s quality of remote delivery, Planit’s comms, status reporting and support

Did Planit’s approach alleviate your concerns?

Text: Yes 95%, No 5%

How can Planit improve our support post C-19?

Text: Satisfied with current relationship 83%, Improve understanding our business and technology 9%, Improve communication frequency and clarity 5%, Improve quality of status reporting 1%, Other improvements 1%

What were your initial concerns when moving to remote delivery with Planit?

Text: Maintaining productivity to meet timelines 58%, Continued effective collaboration and communication 55%, Adequacy of security and access controls 15%, Other concerns 3%

How would you prefer to engage with Planit post C-19?

Text: Hybrid model splitting time on-site/off-site 46%, Return to previous on-site delivery model 23%, Continue remote delivery with local support 4%, Unsure at this stage 26%, Other 1%

Do you anticipate changing your FTE resource model post C-19?

Text: Yes, continuing remote working model 7%, No, return to office with increased safety precautions 12%, Hybrid model 51%, Unknown at this stage 30%

How we can help

At Planit, we help our customers accelerate their delivery of quality applications that support their business strategy and drive engagement. We do this through our comprehensive offering of quality engineering and assurance services, accelerators and solutions.

If you need help ensuring application quality, leveraging automation, enabling your remote teams, ensuring security, driving accessibility and delivering a great user experience, our team of consultants can help. Find out how by contacting us today.

Deliver Quality Quicker

At Planit, we give our clients a competitive edge by providing them with the right advice, expert skills, and technical solutions they need to assure success for their key projects. As your independent quality partner, you gain a fresh set of eyes, an honest account of your systems and processes, and expert solutions and recommendations for your challenges.
 
Find out how we can help you get the most out of your digital platforms and core business systems to deliver quality quicker.

 

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