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Delight your customers in every digital interaction by optimising system quality, performance and security to provide a smooth, speedy, safe and seamless user experience.
Today’s customers are more demanding than ever. They expect to be able to engage with organisations in a safe and seamless way across a complex and growing range of channels. Failure to meet their expectations can result in lost revenue, negative reviews and social media backlash.
As customer experience specialists, we have the technical and industry expertise to help you deliver high quality and high speed applications to win the hearts of your customers. Not only will you see your applications reach their full potential, but your consumers will benefit from the better user experience.
68% of users will leave a website if it has an unintuitive user interface*, and 80% will attempt to use a problematic mobile app 3 times or less*. Are you meeting your customers’ expectations?
With 70% of users reading at least one review before downloading an app*, it's important to keep your reviews positive. To do that, your app needs to be as responsive and issue-free as possible.
Customers nowadays are more demanding of new and exciting features in their digital products. However, adding new functionality to your products is counterintuitive if it doesn’t deliver or maintain a smooth end user experience. Our functional testing experts can help you ensure your applications are fully functional across all scenarios.
Every customer is important, so ensuring that your application supports the needs of each and every user is critical. Our accessibility team can help ensure that your applications are usable by all users, no matter their location, device, ability or disability.
Your customers are on the move and demand a high quality user experience regardless of where they may be or doing. Our Digital QA specialists can help you ensure that your applications are compatible with the various devices your customers use.
In an age of data breaches, customers want to know that their information is treated as private and confidential, and is well protected and safeguarded from any hacks. Our security team can help you deliver secure applications from design to development, all the way to deployment and operations.
Delivering an application that feels fast for your users increases brand loyalty and revenue. Our performance specialists can help ensure your applications deliver the speed your customers demand even during your busiest days.
Nobody wants to end up as front page news for their website or application going down. With social media, even a short outage can have an impact on customer sentiment. Our Operational Readiness experts can help you to ensure your applications stay up even when the unexpected happens.
Adding Better Functionality
Accessibility for All
Deliver Where Your Customers Are
Security at the Forefront
The Speed Your Customers Demand
“Planit’s contribution extends to improving customer experience, which is good for our brand. Their knowledge and skills are willingly shared internally, so we can innovate in areas like the ease of an application’s use, speed of response, and stability."
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“The benefits we received from Planit’s contribution as our testing partners include enhancing the customer experience, increasing quality, and improving the performance of our product."
“From the testing perspective, providing customer-centred healthcare is about improving our customers’ experience. The quality, skills, and dedication of Planit people, testing new products and applications to ensure our customers’ experience is positive, means the quality of our products is enhanced and performance is optimised."