Skip to main content

  • Increase Speed to Market
    Deliver quality quicker by optimising your delivery pipeline, removing bottlenecks, getting faster feedback from customers and iterating quickly.

  • Enhance Customer Experience
    Delight your customers in every digital interaction by optimising system quality and performance to provide a smooth, speedy and seamless user experience.

  • Maximise Your Investment
    Realise a positive ROI sooner and maximise your investment by focusing your energy on high-value features, reducing waste, and finding and fixing defects early.
  • The Wellington City Council (WCC) wanted to deliver quality outcomes without breaking the bank. Find out how Planit’s fast and flexible resources helped WCC achieve this goal.

this is a test Who We Are Landing Page

Banking like a start-up.
Capture your audience
Do your systems pass the grade?
Innovate with confidence.
Game day performance.

State Revenue Office Case Study - Training Services

By Planit Software Testing

INSIGHTS // Case Studies

6 Jul 2006


INSIGHTS // Case Studies


By Planit Software Testing

6 Jul 2006


The State Revenue Office (SRO) is the Victorian Government’s major tax collection agency, administering a range of taxes. These include payroll tax, duties, land tax and debit tax.

The SRO is the first government agency in the world (and the first major organisation in Australia) to have its internal IT services certified to BS15000/AS8018, also known as ITIL Certification. ITIL (Information Technology Infrastructure Library) is widely recognised as the foremost approach to IT service management in the world.

At SRO IT Services, each stage of product development as well as system maintenance is subject to a series of tests: unit, system/acceptance, UAT and regression testing. In keeping with the high standards that SRO maintains in IT service management, SRO IT services are always looking for systematic improvements.

Trish Brown, Project Testing Manager at SRO said “As part of our commitment to process improvement, we recognised that there was a need for consistency in the testing methods applied by all our testers as well as across the development teams. We wanted to reinforce professional standards for our staff.”

Meeting industry standards was also a priority for SRO. “As an organisation, we wanted confirmation that our current processes met industry standards. Having an externally recognised qualification for our testers was also important,” Ms Brown added.

The SRO identified Planit as a training organisation capable of delivering on all of SRO’s requirements. In addition, Planit’s range of training courses leading to ISEB certification “was a big draw card”, commented Ms Brown.


To meet the diverse training needs of SRO, Planit were able to package together a mix of both in-house and externally-run courses. These courses included: Creating Quality Requirements, Practical Test Management, User Acceptance Testing, e-Business Testing, Practical Test Workshop for Developers, Professional Testing Processes, ISEB Foundation Certificate in Software Testing, and ISEB Practitioner Certificate.


SRO was very pleased with the results of the training. Ms Brown believes the benefits include, “Our level of test documentation has improved, there is more consistency in the approaches undertaken, and staff are able to use techniques learnt in the courses to ensure high testing coverage. In particular, risk management approaches have been useful for projects with tight timelines.”

Ms Brown said “The Planit experience has been a positive one. The trainers are professional in their approach to the courses and particularly tailor the in-house courses to the group. The documentation provided in the courses is an excellent resource for testers. We have seen improvements in our processes which can be related directly to the training provided.”

Join The Discussion
Enquire About Our Services