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Department of Internal Affairs Case Study – Accelerating Quality

By Planit Testing

INSIGHTS // Case Studies

13 Sep 2016

#Government|#Performance|#TestManagement

INSIGHTS // Case Studies

#Government|#Performance|#TestManagement

By Planit Testing

13 Sep 2016

The Department of Internal Affairs for New Zealand provides services for people, communities and businesses, as well as for government agencies “to serve and connect people, communities and government to build a safe, prosperous and respected nation”. Planit was engaged in the provision of testing services to deliver excellence in the Department’s systems and processes.

Andrew Black, Delivery Manager, Testing Services, Department of Internal Affairs

“I inherited Planit as our testing partner and chose to continue the engagement because of the quality of the staff, their flexibility, and the relationship with management. They work with us, know what we need in terms of fit, and are aligned with our principles and culture.

“The Planit team works seamlessly with us to the point where no one knows who’s permanent and who’s contracted. Planit invests in their people’s development and, as their client, we benefit considerably.

“Planit’s value add is extensive and their low risk, partnership-based model is invaluable. The extent Planit goes to ensure we have the best fit is extraordinary. Planit’s provision of point solutions augments and enhances our capability and capacity, and the return on investment is significant.

“As a direct result of Planit’s contribution, we are able to increase:

  • Awareness of potential risks for any given project.
  • Capacity and capability needed to accelerate delivery. We are viewed internally as having a high level of capability and Planit contributes to our positive reputation.
  • Product quality and application performance, resulting in an overall improved customer experience.

“Planit participates and contributes to the business as if they were employed by the Department. When the Department reports that testing did a good job, it includes Planit.

“If trust was a credit rating, Planit scores ‘Triple A.’”

Andrew Black
Delivery Manager, Testing Services
Department of Internal Affairs
Wellington, New Zealand

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