Is it possible to track the number of disabled users? Can I do accessibility testing myself? We answer the burning questions about digital accessibility and ways to ensure inclusiveness.

#Accessibility | #Consultancy | #Strategy

Is user research only for big companies? How do you measure success and value of UX? Folk’s Michael Broadhead addresses the top questions about why and how to deliver a standout user experience.

#Agile | #Consultancy | #Strategy

What are the outcomes of customer-centricity? And how long does it see results? The Customer Agency’s Sarah Kerr answers these questions and more about getting happy, loyal, engaged, and referring customers.

#Consultancy | #ProcessOptimisation | #Strategy

What's involved in making digital products and platforms accessible? We look at what accessibility is, who it impacts, and why you may need to consider it from a business perspective.

#Accessibility | #Consultancy | #Strategy

With so many organisations embarking on customer-centric digital transformations, how do you go about creating best-in-class experiences through your digital channels? Folk’s Michael Broadhead outlines the areas that have been repeatedly observed as success factors in UX design.

#Agile | #Consultancy | #Strategy