Customer experience (CX) is what gives a company their competitive edge, but how do you put your customers at the heart of every engagement? The Customer Agency’s Sarah Kerr highlights ten areas of improvement that not only enable organisations to get closer to their customers, but also keep them.

#Consultancy | #ProcessOptimisation | #Strategy

When a company gets hacked, it is often through a blind spot that may have been overlooked. Find out how you can protect these blind spots to keep your data safe and secure.

#Security | #Strategy | #Technologies

Is adopting a couple of well-known techniques enough to be Agile? We look at how people working in a truly Agile manner can lead to a happy, motivated and successful team.

#Agile | #ProcessOptimisation | #Strategy

How can Agile help with TMMi competency? From test measurement to product quality evaluation and advanced reviews, discover how Agile assists in achieving TMMi Level 4 accreditation.

#Agile | #Strategy | #TMMi

A performance issue can often cause a team to work under a tight time schedule or even result in the code needing to be re-released. Senior Consultant, Shiva Pasham, looks at how continuous monitoring of test results can help in identifying and overcoming responsiveness and latency issues.

#Agile | #Performance | #Strategy