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Insights : Case Studies

Medibank & ahm Case Study – Quality, Skills, Dedication

By Planit Software Testing

Healthcare | Insurance

Medibank is Australia’s largest private health insurer with 3.8 million members, 29.1% of the market, under two brands – Medibank and ahm. As the Head of Testing for both brands, Rizwan Javed engaged Planit to help him deliver upon two strategic priorities. The first is providing genuine customer-centred health care that connects people with the health experience they need, through whatever channel they choose. The second is Operational excellence, always looking for simpler, better ways of doing things for members, providers and employees.

"I have absolute confidence in the quality of Planit’s resources. With other vendors it’s ‘hit and miss.’ With Planit, I know I will get the best people who are well trained, ISTQB certified and who are kept up to date with ongoing training."

Rizwan Javed, Test Practice Lead
Medibank

"To achieve our strategic these priorities, we require the industry’s best testing partner. We choose to partner with Planit for several reasons. First, I have absolute confidence in the quality of Planit’s resources. With other vendors it’s ‘hit and miss.’ With Planit, I know I will get the best people who are well trained, ISTQB certified and who are kept up to date with ongoing training. This means we get trained proactive and dedicated consultants, who are skilled in testing to achieve quality outcomes.

"Secondly, Planit’s responsiveness is outstanding. Where other vendors have to go to market to get people, Planit employs its own internal team and I can rely on them to provide the best fit very quickly making it easy to ramp up and down as I need to. This increases our responsiveness throughout the project and effectively accelerates delivery.

"Thirdly, Planit’s value for money is very high compared to the market. While difficult to measure, the costs savings we achieve as a direct result of Planit’s skilled and talented people is absolutely significant to our return on investment. For example, Planit’s test managers and leads consistently contribute to raising the visibility of risks associated with projects so that Medibank is well positioned to make well informed decisions.

"From the testing perspective, providing customer centred healthcare is about improving our customers’ experience. The quality, skills and dedication of Planit people testing new products and applications to ensure our customers’ experience is positive, means the quality of our products are enhanced and the performance of our applications are optimised. When it’s good for our customers, it’s good for us."

Rizwan Javed
Test Practice Lead
Medibank
Melbourne, Australia

 

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