What are the outcomes of customer-centricity? And how long does it see results? The Customer Agency’s Sarah Kerr answers these questions and more about getting happy, loyal, engaged, and referring customers.

#Consultancy | #ProcessOptimisation | #Strategy

What's involved in making digital products and platforms accessible? We look at what accessibility is, who it impacts, and why you may need to consider it from a business perspective.

#Accessibility | #Consultancy | #Strategy

Are usability and functionality linked? Find out how similar and different they are, as well as meaningful ways to measure usability.

#Consultancy | #Digital | #ProcessOptimisation

For the billion people around the world who experience some form of disability, using web sites or mobile apps is often stymied by poor design. Find out why incorporating accessibility is more than just a value-added business proposition; it’s a moral obligation.

#Accessibility | #Digital | #Mobile

With so many organisations embarking on customer-centric digital transformations, how do you go about creating best-in-class experiences through your digital channels? Folk’s Michael Broadhead outlines the areas that have been repeatedly observed as success factors in UX design.

#Agile | #Consultancy | #Strategy