The biggest challenge facing telecom companies is their low customer experience reputation, according to the IBM Global Telecom Consumer Survey.

#Mobile | #Services | #Telecommunications

The Web Content Accessibility Guidelines (WCAG) is soon to receive its most significant update in almost a decade. Accessibility Test Lead, Adrian Redden, looks at what’s new in WCAG 2.1 and why its release is significant.

#Accessibility | #Services | #Strategy

Anyone who works in automation will at some point be faced with this dilemma: How do you improve your test cases? Senior Technical Test Consultant, Trent Colley, looks at how to select the right cases to improve the success of an automation effort and maximise your return on investment.

#Automation | #ProcessOptimisation | #Services

Our prime concern used to be compatibility with Internet Explorer, but this has evolved very quickly into a fragmented market. Digital QA Director, Andrew Simister, looks at the challenges of supporting and maintaining your expanded digital portfolio in the smartphone era.

#Mobile | #Services | #TestManagement

LEGO is used in Agile training to teach about the importance of managing a backlog to deliver real value to a development project. It is also key in demonstrating the importance of soft skills in Agile teams where high levels of collaboration are critical.

#Agile | #Services | #Training