During the first twelve months of the engagement, several changes were made to the way projects engaged with the testing team:
- The testing service was engaged earlier in the project timelines
- New formal methodologies, such as AGILE, were adopted
- Movement of the detection of defects back into the business requirements elicitation phase
As the above graph shows, there was a significant reduction in defects found in production, saving the client thousands of hours in downtime in the first year alone.
As the TPO was being undertaken for every defect found in the testing cycles in Q1, the same amount of defects were also found in the production environment after go-live. This issue had to be addressed, as the cost to the business was significant in terms of technology for the correction of the defects, as well as business time spent on workarounds until the defects were fixed.
The introduction of more rigorous test coverage of the business requirements showed a spike in defects in Q2, but resulted in a reduction in the amount of defect travel into the production environment.
In Q3, the involvement of the testing team moved into the requirements elicitation phase of projects. This ensured static document reviews happened, which further reduced the number of defects found during the dynamic testing phases and in production.
The Value Added by Planit
By choosing Planit as their testing partner of choice and leveraging the integrated services offered by Planit, the client benefitted from a reduced the cost to the business of project rework and an increase in the perception of software quality within their global business.
The managed service approach continues to increase the maturity of the testing processes which delivers tangible benefits to the client.