What are the outcomes of customer-centricity? And how long does it see results? The Customer Agency’s Sarah Kerr answers these questions and more about getting happy, loyal, engaged, and referring customers.

#Consultancy | #ProcessOptimisation | #Strategy

Are usability and functionality linked? Find out how similar and different they are, as well as meaningful ways to measure usability.

#Consultancy | #Digital | #ProcessOptimisation

Customer experience (CX) is what gives a company their competitive edge, but how do you put your customers at the heart of every engagement? The Customer Agency’s Sarah Kerr highlights ten areas of improvement that not only enable organisations to get closer to their customers, but also keep them.

#Consultancy | #ProcessOptimisation | #Strategy

There are always valuable lessons to be learned before and after an iteration, but what about within one? Find out how teams have an extra opportunity to learn, explore and apply new skills, and increase the business value delivered, at the same time they deliver a piece of code.

#Agile | #BusinessAnalysis | #ProcessOptimisation

Is adopting a couple of well-known techniques enough to be Agile? We look at how people working in a truly Agile manner can lead to a happy, motivated and successful team.

#Agile | #ProcessOptimisation | #Strategy