The projects have been a marked success. According to Programme Management Officer, Liam Gallacher:
“The impact and value of this partnership can be seen in the benefits we receive through their testing capabilities. These include:
- Visibility of our risk position with proactive strategies offered to address any issues.
- Improved customer experience based on 100% positive feedback.
- Increased product quality and easy access helped us gain way more business since the platform was launched, and customer uptake figures are considerably higher. We’ve also received strong feedback from customers saying they love the features. Receiving the global innovation award from SAP was wonderful recognition too.
- Planit is committed to continuous improvement, both ours and theirs. They have proven their commitment constantly and we have a high level of confidence in their ability to deliver.
- We plan to develop automated processes and tools with Planit’s help.”
Planit met or exceeded every goal as Ballance’s quality partner through their SAP journey. Each program of work was delivered on-time and to or under budget.
For the 12 months prior to this case study, we executed 7,756 tests and raised a total 2,132 defects. During this period, automated scripts have enabled Ballance to save at least $150,000 per year. These savings are more significant when you consider that the scripts can be run repeatedly daily compared to just a single cycle of a manual test run.
As it stands, each monthly release involves running a full regression pack of 197 scripts. By automating 66% of these tests, the overhead associated with regression testing is drastically reduced, freeing up the team to work on more high value tasks.
All of this was achieved through detailed, up-front planning and estimating. This required a solid understanding of Ballance, their delivery methods, and challenges.
Transparent, open, and honest delivery was also a key success factor. Our team worked hard to establish a close relationship with business stakeholders, along with a good understanding of their individual business areas and challenges, which enabled us to deliver what was required and more.
Through the course of this SAP implementation, we have designed and implemented a testing framework, managed their testing, and supported/coordinated UAT. Our efforts span functional testing, performance testing, and test automation, delivered by both on-shore and off-shore staff.
This partnership is underpinned by trust:
“If you’re looking for professional individuals, Planit’s the place to go. They’re a key part in our journey and our success. For those reasons and more, we’re continuing with them moving forward.”
Liam Gallacher
PMO, Ballance