What's involved in making digital products and platforms accessible? We look at what accessibility is, who it impacts, and why you may need to consider it from a business perspective.

#Accessibility | #Consultancy | #Strategy

Are usability and functionality linked? Find out how similar and different they are, as well as meaningful ways to measure usability.

#Consultancy | #Digital | #ProcessOptimisation

With so many organisations embarking on customer-centric digital transformations, how do you go about creating best-in-class experiences through your digital channels? Folk’s Michael Broadhead outlines the areas that have been repeatedly observed as success factors in UX design.

#Agile | #Consultancy | #Strategy

Customer experience (CX) is what gives a company their competitive edge, but how do you put your customers at the heart of every engagement? The Customer Agency’s Sarah Kerr highlights ten areas of improvement that not only enable organisations to get closer to their customers, but also keep them.

#Consultancy | #ProcessOptimisation | #Strategy

Planit has been named in Gartner’s 2018 Magic Quadrant for Application Testing Services with a year-on-year gain in Completeness of Vision.

#Consultancy | #CrowdTesting | #TestManagement