What are the outcomes of customer-centricity? And how long does it see results? The Customer Agency’s Sarah Kerr answers these questions and more about getting happy, loyal, engaged, and referring customers.

#Consultancy | #ProcessOptimisation | #Strategy

What's involved in making digital products and platforms accessible? We look at what accessibility is, who it impacts, and why you may need to consider it from a business perspective.

#Accessibility | #Consultancy | #Strategy

With so many organisations embarking on customer-centric digital transformations, how do you go about creating best-in-class experiences through your digital channels? Folk’s Michael Broadhead outlines the areas that have been repeatedly observed as success factors in UX design.

#Agile | #Consultancy | #Strategy

Customer experience (CX) is what gives a company their competitive edge, but how do you put your customers at the heart of every engagement? The Customer Agency’s Sarah Kerr highlights ten areas of improvement that not only enable organisations to get closer to their customers, but also keep them.

#Consultancy | #ProcessOptimisation | #Strategy

When a company gets hacked, it is often through a blind spot that may have been overlooked. Find out how you can protect these blind spots to keep your data safe and secure.

#Security | #Strategy | #Technologies