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Insights : Case Studies

Foxtel Case Study – Quality, Innovation and Service Virtualization

By Planit Software Testing

Media | Service Virtualisation

Foxtel is considered one of Australia's most progressive and dynamic media companies delivering a diverse subscription television service to both regional and metropolitan areas over cable, satellite and broadband distribution. Their stated goal is: “We want every Australian to be able to find something on TV they want to watch every time they switch on.” Planit aids Foxtel’s two Customer Solutions Centres in supporting delivery of this goal through successful delivery of quality across technical projects.

"With Planit everything is delivered on time, with excellent quality and within our budget, saving us time & money. Their processes enable continuous improvement of their people’s skills, to our benefit ... $300,000 was saved by Planit’s innovative idea to create a service virtualization layer."

Gaurav Manek, Test Manager
Foxtel

"As the test manager based in the Melbourne centre, our partnership with Planit has developed over the last 6 years. When we need test managers, lead testers or test analysts, Planit ramp-up for us immediately. Their responsiveness, technically high skillsets across all the dedicated consultants and methodologists have enabled me to rely on them and they’ve been our first port of call for the last 3.5 years. The people are the right fit for us – both from the skillset and culture perspectives and I’d definitely recommend them as the best choice.

"With Planit everything we do is delivered on time, with excellent quality and they keep within our budget saving us both time and money. Their internal processes enable continuous improvement of their people’s skills and knowledge which is to our benefit. We encourage innovative thinking and Planit’s people have the capacity to give us innovative testing processes and help ensure we deliver to our clients and work to exceed their expectations.

"Visibility of a project’s risk position is definitely increased by Planit’s testing – especially on one project where the test analyst highlighted some gaps that saved us from what would have been a major problem at considerable cost to us.

"As the requirements arise, Planit partners with us to meet our needs and have done so many times. It doesn’t matter how long the project is for, Planit will go the distance and their resources have the capability to be proactive and introduce improvements to accelerate our delivery. Planit enable us to ensure we give improved customer experience which is particularly important for our brand and reputation. Their strong capability in both functional and technical aspects of testing is ideal to ensure the quality of products are optimised and maintained.

"We choose Planit as partners because we can trust the team to hit the ground running for us. All their people are certified and come with fresh ideas and are prepared to think outside the box and share their thoughts too. I estimate more than $300,000 in costs was saved by Planit’s innovative idea to create a service virtualization layer."

Gaurav Manek
Test Manager
Foxtel
Melbourne, Australia

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