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INSIGHTS / Case Studies

Keystart Home Loans Case Study - Growth and Development

 9 Oct 2018 
Keystart Home Loans Case Study - Growth and Development Keystart Home Loans Case Study - Growth and Development
Keystart Home Loans Case Study - Growth and Development
INSIGHTS / Case Studies

Keystart Home Loans Case Study - Growth and Development

 9 Oct 2018 

How Keystart Home Loans automated its regression testing to save on effort and reduce the number of defects.

Background

Keystart Home Loans (Keystart) was established in 1989 as an initiative of the West Australian Government to provide low-deposit home loans to West Australians unable to meet the deposit requirements from mainstream lenders. Keystart’s mission is to provide transitional finance solutions to assist families from a variety of backgrounds move into an affordable home of their own.

Since inception, Keystart has helped more than 100,000 West Australians access home ownership. This is achieved by providing a variety of home loan options with low deposit for both first and subsequent homebuyers.

Solution

"I would encourage anyone who needs testing services to speak to Planit first. You could look around or you could go straight to the ones who know what they're talking about and how to implement it."

Luke Thomas
CIO, Keystart Home Loans

“Keystart’s bespoke core lending application manages the loan process from start to finish, i.e. enquiry through to eventual discharge. I was seeking to implement an automated testing suite called Telerik Test Studio to assist with our regression testing efforts.  

“We operate on a four weekly release cycle that delivers new functionality to our core lending application. As part of this release cycle, regression testing is imperative in making sure existing functionality continues to work perfectly. 

“Our regression testing process was completely manual and took a skilled quality assurance person four days to complete. Only core functionality was covered in that time due to the size and complexity of our systems.

“The brief was clear: we need to utilise an automated testing framework to reduce the manual effort involved and provide greater testing coverage of our core lending system.

“We approached a number of testing companies, but they didn’t have the depth of knowledge that we needed. Frankly, we knew we’d be paying for their learning.   

“So I did a search on Google and found Planit’s LinkedIn page. I contacted them and they came in to see us.

“There was an immediate willingness to share knowledge and research. These were people who would be part of the team.

Preferred testing partner

“We’ve engaged a lot of consultants but Planit was just easy and frictionless. They were able to get up to speed with Telerik and I could trust them.

“They were also accommodating to our needs and nothing was a problem, even when there was a delay from our side. Planit has good people at all levels and the results speak for themselves.

ROI and benefits

“Being able to demonstrate ROI is an important part of my role.  The following excerpts from my report show how we measure the benefits with “before” and “after” results.

ROI and benefits with before and after results

ROI and benefits with before and after results

Additional benefits include:

  • We’re seeking to make roles for people more enjoyable, interesting and challenging by reducing and removing the boring repetitive tasks that often cause the most problems. 
  • The system is reliable, automated and less reliant on capable and skilled people operating a boring and repetitive task – and it’s faster compared to a person.
  • It used to take four days for one person to complete regression testing every release cycle – now the automated part runs every night in just three hours.
  • It’s fully programmable and reusable with the ability to incorporate new features as we grow.
  • We are able to streamline processes and procedures.
  • It provides a gateway to robotic automation in the future.

The benefits of further testing include: 

Increased visibility of potential problems

  • Reduction in risk.
  • Bug affected functionality.
  • Enhanced system performance for the end user.

Accelerated delivery

  • Manual regression effort is down to two days from four, which has freed up that time for personal development and other forms of quality assurance.
  • Having fewer bugs and reduced defects provide a better experience for customers.

Increased product quality

“Keystart seeks to increase the quality of our products as part of our overall commitment to continuous improvement. This includes ensuring the system has minimal failure that results in lower costs, happier customers, and more business referrals.

Commitment to continuous improvement 

“Our engagement with Planit resulted with the growth and development of our own testing team. This has come from feedback from the team themselves.

“Companywide feedback is that the project has bolstered the team’s engagement within their own roles. Inspired from the engagement with Planit, the development team is now looking for ways to be innovative in their own areas.

Recommending Planit

I would encourage anyone who needs testing services to speak to Planit first. You could look around or you could go straight to the ones who know what they’re talking about and how to implement it.”

Luke Thomas
CIO

Keystart Home Loans
East Perth, Western Australia

Key Outcomes:
  • Improved job satisfaction from reducing or removing repetitive tasks.
  • Reduction of regression testing every release cycle from four days of manual work by one person to three hours of automated testing every night.
  • Manual regression effort down from four days to two, freeing up time for personal development and other quality assurance.
  • Better user experience from reduced number of defects.

Delivered:
  • Test Automation
  • Staff Augmentation
Download Full Case Study

Quality at Speed

Whether you need assistance maturing how you use test automation or require skilled developers in test to build robust automation scripts for your applications, we can help. As world leaders in testing, we can help you engineer the right results through automation, improving quality, accelerating speed, and decreasing cost in delivery.
 
Find out how we can help you fully leverage the power of automation and benefit from reducing manual effort, improving reliability, increasing repeatability, and identifying issues as they are introduced.

 

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