The State Revenue Office (SRO) is the Victorian Government’s major tax collection agency, administering a range of taxes. These include payroll tax, duties, land tax and debit tax.
The SRO is the first government agency in the world (and the first major organisation in Australia) to have its internal IT services certified to BS15000/AS8018, also known as ITIL Certification. ITIL (Information Technology Infrastructure Library) is widely recognised as the foremost approach to IT service management in the world.
At SRO IT Services, each stage of product development as well as system maintenance is subject to a series of tests: unit, system/acceptance, UAT and regression testing. In keeping with the high standards that SRO maintains in IT service management, SRO IT services are always looking for systematic improvements.
Trish Brown, Project Testing Manager at SRO said “As part of our commitment to process improvement, we recognised that there was a need for consistency in the testing methods applied by all our testers as well as across the development teams. We wanted to reinforce professional standards for our staff.”
Meeting industry standards was also a priority for SRO. “As an organisation, we wanted confirmation that our current processes met industry standards. Having an externally recognised qualification for our testers was also important,” Ms Brown added.